Prices & Payment

The prices of apartments are quoted in UK Pounds and include all taxes and services except telephone usage. Rates are based on seven-night or monthly stay, however the apartments can be pro-rated for shorter and longer stays. Prices may be subject to currency fluctuation, however, when accommodation has been paid in full, there will be no increase. All bookings must be paid in full no later than one month prior to arrival.


Deposits & Final Payment

On making a booking, guests are required to pay a Security Deposit to secure the apartment. The Security Deposit will be returned / credited on departure, pending general inspection. The amount of the Security Deposit may vary depending on the actual reservation. This is required for protection against actual damage to the property and/or its contents.

Payment can be made by credit card, wire transfer, sterling cheque, or cash. Credit card surcharge of up to 3.5% depending on card. Non-payment of balance by due date will be deemed as a cancellation.


Arrival / Departure Times

Check-in time is around 2:00pm with check-out time around 11:00am . This may be flexible, depending on previous occupation. Should guests require an early or immediate check-in on arrival, it is recommended that reservations are made from the previous night, or to store luggage at building until apartments are ready.


Key Collection

Guests will be met at the building on arrival. We require guest arrival and departure details, in order to know when to expect guests. A phone number is provided, to ensure that guests are met on time and presented with keys. We can also pick up guests at the airport for a small charge if required.



A confirmation is emailed or faxed upon receipt of the deposit and credit card details. A final confirmation is sent after the balance payment is taken.


Cancellations / Amendments

If you want to cancel your booking, you must do so in writing. We cannot guarantee that any requests for amendments or changes in dates will be satisfied. However, if you wish to make any alteration to your booking (including the transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee, in the amount of £15.00 per booking

In the event of cancellation after your booking has been accepted by us, then we impose the following charges:

Outside 29 days prior to arrival: one weeks equivalent rental will be forfeited. If however, the cancellation is received by us within 29 days to the date of arrival, no refund will be made.

No refund will be made for the unused portion of your stay or for non-arrival which is classified as a NO SHOW.

In the very unlikely event that we cannot provide the booked accommodation, the client understands that we will do our best to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative apartment. All our apartments are professionally managed so that any such occurrence is extremely rare. We shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside our control.


Liability / Indemnity

We reserve the right to amend prices or to change accommodation without notice due to circumstances beyond our control.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by the guest, whether arising in contract or otherwise.

These Terms & Conditions and use of website are governed exclusively by UK law.


Tulsi Apart HotelCroydon Serviced ApartmentsLondon Short Stay Tooting


49 Norbury Crescent, Norbury, London, SW16 4JS
Bookings: +44(0) 20 3070 1001, Fax: +44(0) 20 8672 2989, Emergency: +44 (0) 20 307 010 01 , Email: norbury@flexistay.net
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